Technique

Tech Support Scam

Also known as: Computer Support Scam, Microsoft Scam, Windows Support Scam, Technical Support Fraud, Refund Scam, Fake Tech Support

DELIVERY

Impersonating technical support representatives from companies like Microsoft, Apple, or ISPs to convince victims their computer is compromised, then extracting payment or installing remote access tools.

Common attack flows

How it fits in a scam

This technique shows up duringDELIVERY

Before

After

Defense

How to defend against this

How to spot it

  • Unsolicited calls claiming your computer is infected or compromised
  • Pop-ups displaying phone numbers to call for immediate support
  • Requests to install remote access software like AnyDesk or TeamViewer
  • Caller claims to be from Microsoft, Apple, or your ISP without you initiating contact
  • Payment requested via gift cards, wire transfer, or cryptocurrency
  • High-pressure tactics about urgent security threats
  • Fabricated errors shown via Event Viewer or fake virus scan results

Tools you can use

Steps you can take

Further reading