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    • Kill Chain
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Technique

Remote Access Tool

Also known as: Remote Access Trojan, RAT, Remote Desktop Scam, Tech Support Remote Access, Desktop Sharing Fraud

PERSISTENCEMITRE ATT&CK: Remote Access Software technique documentation (T1219)

Installing legitimate or malicious remote access software to control victim's device.

Common attack flows

How it fits in a scam

This technique shows up duringPERSISTENCE

Before

  • VishingDELIVERY
  • Phishing EmailDELIVERY
  • Pop-up ScarewareDELIVERY
  • Tech Support ScamDELIVERY
  • +7 more

After

  • Credential TheftCOMPROMISE
  • Account TakeoverEXPLOITATION
  • Credential TheftCOMPROMISE
  • Fund SiphoningMONETIZATION

Defense

How to defend against this

How to spot it

  • Unexpected remote access software installed without user initiation
  • Unknown processes running with names like AnyDesk, TeamViewer, ScreenConnect
  • Unsolicited calls or messages claiming device has technical problems
  • Requests to share 9-digit access codes or session IDs
  • Mouse cursor moving autonomously or windows opening without input
  • Unfamiliar system tray icons for remote access applications
  • Network traffic to remote access service domains
  • New persistence mechanisms like Windows Services or startup entries
  • Antivirus alerts for Rogue.TechSupportScam or RAT signatures

Tools you can use

  • Antivirus SoftwareCost low · Effect medium
  • App Installation ControlsCost medium · Effect high
  • Firewall SoftwareCost medium · Effect medium

Steps you can take

  • Official Channel VerificationCost low · Effect high

Seen in the wild

Where we’ve seen it

Campaigns

  • Tech Support ScamPrevalence high · Avg loss $25,000

Further reading

  • MITRE ATT&CK

    Remote Access Software technique documentation (T1219)

  • Malwarebytes

    Consumer guide to tech support scams using remote access

  • Malwarebytes

    Technical overview of Remote Access Trojans

  • Scamwatch Australia

    Government consumer warning on remote access scams

Related techniques

Variants

  • Malware

Same stage

  • Email Forwarding Persistence
  • Payment Method Injection
  • MFA Device Registration
  • Stalkerware
  • Cloud Account Persistence
  • +3 more

Similar defense

  • Clipboard Hijacking
  • Malicious App Installation
  • Social Media Reconnaissance
  • Tech Support Scam
  • Supply Chain Compromise
  • +20 more